Shipping policy
Shipping Policy – Lorey Jewelry
Order Processing Time
Once your order is placed, please allow 1 to 3 business days for processing before your order is shipped. Business days exclude weekends and holidays. Orders placed after 3:00 PM EST or on weekends and holidays will begin processing on the next business day. You will receive a shipping confirmation email once your order is shipped, including tracking information if applicable.
Domestic Shipping
We offer domestic shipping through USPS and UPS. Delivery typically takes 3 to 7 business days from the day your order ships, depending on your location and the shipping method selected at checkout. Please be aware that shipping times may vary due to factors outside of our control, including weather or delays by the carrier.
International Shipping
We also offer international shipping through USPS and UPS. Delivery times typically range from 7 to 21 business days, depending on the destination and customs processing. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. The buyer is responsible for all such fees, which are not included in the purchase price or shipping costs.
Signature Confirmation
For orders valued over $100, signature confirmation can be requested for an additional level of security. If you wish to require signature confirmation on your order, please leave a note at checkout indicating your request. If signature confirmation is not requested, we will not be liable for any loss or theft once the package has been delivered.
Shipping Address Accuracy
It is the responsibility of the customer to ensure the accuracy of the shipping address provided at checkout. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses. If a package is returned due to an incorrect address, the customer will be responsible for any re-shipping fees.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and size of the package. For U.S. orders, we offer various shipping options, including standard and expedited shipping.
Shipping Delays
While we make every effort to ensure timely delivery, we cannot guarantee shipping times due to factors outside of our control, such as weather, natural disasters, or carrier delays. We appreciate your patience in these cases and will keep you updated on any delays related to your order.
Lost or Damaged Packages
We are not responsible for lost or damaged items once they have been handed over to the carrier. However, if you experience any issues with your shipment, please contact us immediately, and we will assist in resolving the matter. Claims for lost or damaged goods must be filed with the carrier directly. If your package is lost or damaged in transit, we will help guide you through the claims process.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order through the carrier’s website using the provided tracking information. Please allow 24–48 hours for the tracking number to update in the carrier’s system.
Customs and Import Taxes (International Orders)
For international orders, you may be subject to customs fees, import duties, or taxes based on your country’s laws. These charges are the responsibility of the buyer and are not covered by Lorey Jewelry. We recommend checking with your local customs office for more information about potential charges before placing an order.