Refund policy
Return & Refund Policy
At Lorey Jewelry, we want you to love your purchase. If you are not completely satisfied, we accept eligible returns within 30 days of delivery, subject to the conditions outlined below.
Return Eligibility
To qualify for a return, the following conditions must be met:
- The return must be requested within 30 days of delivery.
- The jewelry must be unworn and in its original condition.
- All original tags and packaging must be included.
- Proof of purchase must be provided.
- The item must not show signs of wear, damage, alteration, resizing, engraving, or modification.
Items that have been worn, damaged, altered, resized, engraved, or modified after delivery are not eligible for return, except where otherwise required by applicable law.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrectly shipped by Lorey Jewelry.
For valuable jewelry, we strongly recommend using a fully tracked shipping service with insurance and signature confirmation.
Lorey Jewelry is not responsible for items lost or damaged during return shipping.
Please contact us before sending any item back so we can provide the appropriate return instructions.
Inspection & Refunds
Once your return is received, we will inspect the item to verify that it meets our return requirements.
You will be notified whether your return has been approved or declined.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after we receive and inspect your return for the refund to be processed.
Your bank or payment provider may require additional time to post the refund to your account.
Original shipping charges are non-refundable unless the return is due to an error on our part, a defective item, or an item damaged before delivery, subject to applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
For items damaged during delivery, please contact us within 48 hours of delivery and provide clear photographs of the jewelry and its packaging so we can assist you.
If the issue is confirmed to be our responsibility, Lorey Jewelry will provide appropriate return instructions and work with you to resolve the matter.
Nothing in this policy limits any consumer rights provided by applicable law.
Non-Returnable Items
The following items are not eligible for return:
- Personalized, engraved, or customized jewelry.
- Special-order items made specifically for the customer.
- Items that have been resized or modified at the customer’s request.
- Jewelry showing signs of wear or damage after delivery.
- Gift cards.
These exclusions are subject to applicable consumer protection laws.
Exchanges
do not offer direct exchanges at this time.
If you would like a different item, you may return your eligible purchase according to this policy and place a new order once your return is approved.
Order Cancellations
Customers may request to cancel an order before it has been fulfilled.
Once an order has been fulfilled or shipped, it can no longer be canceled and will be subject to our Return & Refund Policy.
To request a cancellation, please contact us as soon as possible at info@loreyjewelry.com.
European Union – 14-Day Right of Withdrawal
If your order is shipped to a customer in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving the merchandise, without providing a reason, in accordance with applicable consumer protection laws.
Items must be returned in accordance with applicable legal requirements. This includes keeping the jewelry in its original condition and providing proof of purchase.
Where applicable, customers may be responsible for the direct cost of returning the merchandise, provided they have been properly informed of this obligation.
Nothing in this policy limits mandatory consumer rights under applicable European Union laws.
Contact Us
For questions about returns, refunds, cancellations, or damaged orders, please contact us:
Email: info@loreyjewelry.com
Return Address:
Lorey Jewelry
2945 Emmorton Rd
P.O. Box 8
Abingdon, MD 21009
United States
Please contact us before sending a return so we can provide the appropriate instructions.
Lorey Jewelry reserves the right to refuse returns that do not meet the eligibility requirements of this policy, subject to applicable consumer protection laws.