Refund policy
We want you to love your Lorey Jewelry purchase. If you are not completely satisfied, we accept eligible returns within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must:
- Be requested for return within 30 days of delivery.
- Be unworn and in its original condition.
- Have all original tags and packaging.
- Include proof of purchase.
- Not show signs of wear, damage, alteration, resizing, engraving, or modification.
Items that have been worn, altered, damaged, or modified after delivery are not eligible for return.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or the wrong item was sent.
For high-value jewelry, we strongly recommend using a fully tracked shipping service with insurance and signature confirmation. Lorey Jewelry is not responsible for items that are lost or damaged while being returned to us.
Inspection
Once your return is received, we will inspect the item to confirm that it meets our return requirements.
If the item is approved, your refund will be issued to the original payment method.
Please allow up to 10 business days after we receive and inspect your return for the refund to be processed. Your bank or payment provider may require additional time to post the refund to your account.
Damaged or Incorrect Items
Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.
For damaged items, please contact us within 48 hours of delivery and provide clear photos of the item and packaging so we can assist you.
If the item was damaged before delivery, defective, or incorrectly shipped by Lorey Jewelry, we will work with you to resolve the issue and provide appropriate return shipping instructions.
Non-Returnable Items
The following items are not eligible for return:
● Personalized, engraved, or customized jewelry.
● Items that have been resized or modified.
● Items showing signs of wear or damage after delivery.
● Gift cards.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, you may return the eligible item according to this policy and place a new order.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.
Approved refunds will be issued to the original payment method.
Original shipping charges are non-refundable unless the return is due to an error on our part, a defective item, or an item damaged before delivery.
Contact Us
If you have questions about returns or refunds, please contact us at:
Info@loreyjewelry.com. Please note that returns will need to be sent to the following address:
Lorey Jewelry
2945 Emmorton Rd
P.O. Box 8
Abingdon, MD 21009
United States
Lorey Jewelry reserves the right to refuse a return that does not meet the requirements of this policy.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return.
You can always contact us for any return question at Info@loreyjewelry.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@loreyjewelry.com.